Frequently Asked Questions

HOW DO I PLACE AN ORDER?

When you are browsing the catalog or on an item page, you'll see one ore more "Add to Cart" buttons. Every time you click on a "Add to Cart" button, the related item is added to your virtual shopping cart, visible on the top left corner of this web site. To proceed to the payment, simply click on the "Order" button and follow the instructions.


ARE THE PRODUCTS ON YOUR WEBSITE DIGITAL OR PHYSICAL?

Currently, we only sale 100% real music albums. They are unused, brand new and factory sealed.


ARE PAYMENTS ON YOUR WEBSITE PROPERLY SECURED?

You can place orders on our website in complete security!

To make sure your banking information remain private, we have chosen PayPal as a payment method. It's safe and easy, you don't even need a PayPal account to make a payment. This way, all your banking data are encrypted and are inaccessible to third parties. Transaction protection is guaranteed by the use of SSL (Secure Socket Layer) as a data transmission protocol.


WHAT CHARGES WILL BE ADDED TO MY ORDER?

You only pay for the CDs you order! No shipping or handling fees will be added, don't worry.


WHAT IS THE DELIVERY DELAY?

Items are sent by mail only. We ship within 48 hours depending on our availability. Then it will take between 2 and 5 days, depending on how far you're located from Belgium.


HOW TO COMPLAIN ABOUT THE CONTENTS?

Though labelflora.be tries to be very careful, an error may happen and the delivered item may not be the desired one, or be damaged. In both cases, you should first contact us. We will ask you to return the item to us and we will send you another one without charging you with any extra fee.


...IF YOU CAN'T FIND AN ANSWER TO YOUR QUESTION

Don't worry, we will help you if you contact us via our confact form or by phone : +32.80.31.80.14.